skiliftkarussell winterberg pension and investments

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Skiliftkarussell winterberg pension and investments wssfx forex analysis and forecast

Skiliftkarussell winterberg pension and investments

You can make an option booking of a maximum of 48 hours, if you choose an arrival date more than 7 days in the future. You can make your reservation definite within these 48 hours or cancel it if you wish. Within 7 days of arrival it's not possible to make an option booking. All reservations within 7 days of arrival are definite and cannot be canceled without charge. Please note: the rates do not include the mandatory hirers' liability insurance.

This small amount is a percentage of the rental sum starting from 10 Euros per reservation. Das lebhafte Zentrum von Winterberg erreichen Sie in 10 Minuten. Adapter ist vom Feriengast in Eigenregie mit zu bringen. Die Badezimmer sind komplett neu und mit hochwertigem Interieur ausgestattet. Der Park Im Jahr wurde der Ferienpark komplett neu renoviert und modernisiert. Zum Stadtzentrum sind es ca.

Im Jahr wurden drei Ferienresidenzen zu stilvollen Apartments umgebaut. Ihre Betten sind bei Ankunft gemacht. Bitte beachten Sie: Die Preise sind ohne die obligatorische Schadensversicherung angegeben. De plus, nous pouvons nous assurer que les paquets de serviettes et le linge de cuisine vous attendent.

De luxueuze vakantiewoningen zijn ondergebracht in drie gebouwen met elk circa 10 ruime appartementen. De gebouwen liggen in het sportactiviteitengebied van Winterberg. De Skikarussell Winterberg, het Erlebnispark en het Bikepark liggen op slechts 7 minuten loopafstand en het gezellige centrum van Winterberg bereikt u in 10 minuten.

De volledig ingerichte open keuken is van alle gemakken voorzien. De kwaliteit van de slaapbank staat garant voor een heerlijke nachtrust. De gebruiksvriendelijkheid maakt dat met slechts een handbeweging uw bed slaapklaar is! Overdag geeft deze omgetoverde slaapbank u het comfort van uw bank thuis. Het balkon of terras biedt genoeg ruimte om te genieten van het uitzicht en gezonde frisse lucht. Algemeen In ieder appartement is een nieuwe keuken gerealiseerd, voorzien van moderne apparatuur.

De woonkamer is gezellig ingericht met moderne meubelen, een flat screen TV, infraroodverwarming en een USB wandcontactdoos t. De luxe, ruime badkamers zijn comfortabel en ingericht met hoogwaardige materialen. Voor groepen is er de mogelijkheid meerdere appartementen tegelijk te huren. Een aantal appartementen heeft een oplaadpunt voor de elektrische auto op de parkeerplaats bij het terras.

De energie is gratis. Een verlengsnoer minimaal 10 meter en een adapter neemt u zelf mee. In zijn drie vakantiecomplexen verbouwd tot smaakvol ingerichte appartementen. Ervaar een bijzondere mix van traditionele en gemoedelijke sfeer gecombineerd met modern comfort.

Voortreffelijke uitvalbasis met talloze wandel- fiets, mountainbike en wintersportmogelijkheden, vlakbij de pistes. Tijdens de openingstijden is er een persoonlijk welkom door de aanwezigheid van onze receptionisten in het park. Uw bedden zijn bij aankomst opgemaakt. Gratis gebruik van Wifi, skiberging, parkeerplaatsen, water en elektriciteit zijn inbegrepen. Bovendien kunnen wij er voor zorgen dat er handdoekenpakketten en keukenlinnen op u liggen te wachten.

U kunt een optieboeking maken voor maximaal 48 uur, wanneer u een aankomstdatum kiest minimaal 7 dagen in de toekomst. U kunt de reservering binnen deze 48 uur definitief maken of annuleren indien u wenst. Binnen 7 dagen kunt u geen optie boeken en is uw boeking direct definitief.

Definitieve reserveringen kunnen niet kostenloos geannuleerd worden. But regarding the developments in other fields of leisure and tourism where especially since the 90ies new ways of creating tourist experiences have been developed the offer of additional information on geological or geomorphological processes has to face the challenge of other offers in the tourism market with whom it has to compete if it wants to attract visitors.

In the discussion on the experience economy dur- Fig. This is the kind of experience most of the leisure parks are targeting at. A short-term arousal, which offers especially physical stimuli to the senses. Apart from the fact that these stimuli wear out quite quickly and therefore always new, more exiting stimuli have to be given a process which is sometimes called experience spiral , these types of experience are not what is headed for when looking at natural and cultural heritage.

There, the dimen- sion of active participation and absorption of information is traditionally used. The presentation of natural and cultural heritage now found itself before the background that the visitors became more and more used to exiting stimuli faced with a situation that their offers have been perceived as less and less attractive. Kagermeier But in the field of nature and geological processes this direct involvement of the tourists cannot easily be achieved.

So the central question is, whether and how the tourists in nature-ori- ented and geotourism could be activated and integrated into the setting so that they become absorbed in the sense of a more profound experience. Niklas Source: www. This organi- sational structure means that a main focus is put on the scientific aspects whereas tourism aspects sometimes seem to play only a secondary role in Source: www.

In the meantime 34 Geoparks in 13 European countries have joined this cooperation trying to promote the ideas of Geoparks and to exchange ways of promoting them for tourism purposes cf. In the Eifel there is the odd situation due to the German federal system , that the whole Vulkaneifel belongs to the national Geopark network whereas only its western part is a member of the European Geopark network cf.

The results of the volcanic past in the low mountain range of the Eifel in the Western part of Germany near the border to Belgium are mainly formed by maares which are lakes in the volcanic craters. These lakes are often surround- ed by forests because the steep slopes are not apt for agricultural use. Thus, the situation is characterised by a cer- tain amenity and quite pleasant atmosphere in the surrounding of the former volcanos.

So the main challenge when trying to establish a geotourism offer in the Vulkaneifel is to cre- ate opportunities where Source: Natur- und Geopark Vulkaneifel this volcanic past comes alive. Thus, apart from on-site information at the geological sites in the Vulkaneifel, supporting indoor- offers try to induce an understanding of the volcanic past of the region.

A second challenge for the marketing of the Vulkaneifel to tourists is the or- ganisational aspect that the western part is branded as European Geopark whereas the eastern part counts as German Geopark. The objective of this common marketing tool is to induce synergy between these two parts, each of which has a specific tourism potential and specific target markets.

So when evaluating the presentation of the geot- ourism offer in the Vulkaneifel this aspect of internal cooperation was also taken into account. Andreas Kagermeier 31 Fig. Therefore the study focused on three museums where information on the volcanic past of the region is provided: 1 Eifel-Vulkanmuseum Daun 2 Maarmuseum Manderscheid 3 Vulkanhaus Strohn number 28, 38 and 23 in fig.

The Eifel-Vulkanmuseum is run by the district Vulkaneifel whereas the two others have been established by the local parishes. The oldest of the three museums, the Vulkanmuseum Daun located in a former administrative building; cf. Today it receives about Because the Vulkanmuseum Daun is the oldest of the three museums its didactic approach is the most traditional.

Bradic be found. At the same time the atmosphere in the exhibition is quite sober. One of the problems during the investigation has been that interactive elements were out of order. The second example, the Maarmuseum Manderscheid was established in About the same number of visitors as in Daun are counted there per year cf.

It has to be stated that the number of visitors stagnated in the last year and that for example the opening of the German volcano route did not have Fig. Bradic a positive impact on the number of visitors to the museum, although the number of visitors in the whole region is rising.

The Maarmuseum in Manderscheid had once been the local town hall so it of- fers a great space which has been equiped with a number of three-dimensional show cases and dioramas. A certain thematic emphasis is put on the aspect of succession in the former craters during the silting up process. One of the major attractions of the Maarmuseum is some kind of drilling core above in the middle in fig.

Other audio-visual installations show that Manderschein quite clearly follows the early ideas of edutainment offers. The third museum in Strohn is the youngest of the three cf. Opened in June in a former farmhouse it is the smallest exhibition in the sample with only limited space available. The museum is very intensively trying to con- vey the impression of the heat and the atmosphere of active volcanos.

The in- tensive use of orange colours and lights as well as some interactive installations are showing quite an opposite setting compared to Daun. In co-operation with the Vulkaneifel a visitor survey at the four selected sample points has been carried out in summer The field work has been integrated into a study course of our department cf.

Bradic The methodological design comprised not only face-to-face interviews with the visitors. Apart from that observations of the visitors have been carried out and some elements of Mystery Guest approaches were used as well. The mix of different quantitative methods of collecting data has been proven to produce reliable results which complement each other already in another comparable survey cf.

With about one million overnight stays the district Vulkaneifel is an important destination in this part of Germany. Due to the proximity of the Netherlands and Belgium these two nationalities constitute the main incoming markets in the Eifel. Recommendations are one of the most effective and at the same time cheap- est marketing instruments. Their importance is supposed to rise in the next years according to a growing importance of the Social Web where recommendations of testimonials tend to have a much broader scope than the traditional word-of- mouth marketing.

The portions of visitors to whom the visit has been recommended differs sig- nificantly between the four locations. Mander- scheid and Strohn are achieving higher scores of recommendation. Kagermeier , p. Daun But the most impressing value is achieved by the M a n d e rs che id Maarsattel, where almost half of the questioned S tro h n visitors said that the lo- cation has been recom- M a a rs a tte l mended to them.

The Maarmuseum Manderscheid has been rated 1. Almost the same result 1. This means, that the traditional concept of the Vulkanmuseum in Daun is not highly estimated by the visitors compared to a more activating setting in Strohn. Taking into account the fact that there are about 1 million overnight stays only in the district Vulkaneifel and a total of almost 10 million overnight stays in the whole Eifel Statistisches Landesamt Rheinland-Pfalz, — which can be seen more or less as the catchment area for the overnight tourists — the mu- seums in the Vulkaneifel are only attracting a very small portion of the potential market segment.

Apart from the overall satisfaction different aspects of the offer have been rated as well: the design of the information panels, the content of the given informa- tion, the quality of the interaction and the ambiance in the museum.

There were no great differences from the overall rating to be found when looking at these details of the presented offer. Only the ambiance in the Vulkanhaus Strohn got an extraordinary good rating even compared to the good score at the overall satisfaction.

This means, that a good ambiance is especially appreciated and esteemed by the visitors of geotourism museums. This refers perhaps to the great contrast between the green and quiet natural surrounding and the roaring heat of liquid lava flows and lava bombs.

Again the same order as for the other indicators is to be found cf. The S tro h n small size of the three evaluated museums has M a a rs a tte l to be seen as a con- straint for a more com- y e s p e rh a p s n o t lik e ly no prehensive offer which would attract visitors to Source: Visitor survey come back again. At the same time it can be assumed, that the experience orientation — even at the Vulkanhaus Strohn — is not yet as sophisticated and well developed to induce high repeater shares.

To further identify the necessity where to take action not only the rating of overall characteristics for the museums has to be taken into account, but a more detailed evaluation of the specific parts and settings has to be carried out. When visualising the results for the Vulkanmuseum Daun cf.

Only one interactive element the volcano eruption can be seen as a strength of the museum. Another element with interactive options the geysir which was out of order during the whole period of the survey arose expectations of the visitors and then disappointed them, because the station did not function.

But even the results for the best of the three museums at Strohn cf. This applies especially to those settings where the heat and the noise of a volcano eruption is simulated by colours and audio-visual presentations in combination with interactive elements. At the same time is has to be pointed out, that interaction does not automatically mean good rating. The odour station seems to be a convincing interactive setting which addresses all senses, but the visitors did not esteem this kind of interactive setting, because the experience has not been as convincing as expected.

But even at the comparatively good museum, options and needs for amendments towards a more sophisticated experience orientation have been identified. The intention has been to identify some more details concerning the strength and weaknesses of the specific settings.

Therefore the visitors and their behaviour were observed at different stations in the museums. With the same intention of identifying specific details of the presentations the students conducted mystery guest visits in the museums be- fore doing the visitors survey so that these results did not influence the mystery guest approach.

In the following some selected results from the two museums in Daun and Strohn - which have been rated best and worst in the visitor survey - will be presented, in order to see whether additional information can be derived from the complementary approaches. This can be put into ac- tion by the visitors simulating the rise of the lava below the surface until the erup- tion takes place and smoke rises from the crater cf.

In the visitor survey the model of the volcano eruption got the best ratings especially from families with children. During the observations of the visitors this has been confirmed. Mainly children were fascinated and reacted enthusiastically to the animation. The reason can be seen in a lack of textual information on the model. Other visitors that were already using the model gave an idea of its functioning.

Adult visitors without children gave the impression that for them the setting looked too childish. Adult visitors might have been stimu- lated by additional information about how to use the model. The exhibit with the worst ratings at the visitors survey has been the model of a geyser cf. Thought as an- other interactive element of the exhibi- tion this exhibit has been out of order during the whole summer when the sur- vey has been carried out.

But neither a note on the fact of being out of order nor Photo: A. Kagermeier an information board on the principle Fig. This of course irritated the visitors. The only reaction of visitors that could be observed was wondering and irritation about what should it be about. Hence, one of the fundamental conditions of an experience-orien- tated presentation, the zero defect production ideal where perfection up to the last detail is the goal and which has been Photo: I.

Even if some explanatory infor- mation was given, these rooms were almost total- ly neglected by families with children. After only a few seconds most of the families left the room which offered no inter- Photo: A. Kagermeier esting stimuli to them. Even other visitors only looked a few moments at the exhibits, but no interactions with accompanying members of their group were registered. This poor interactive situation has been reflected by the results of the mystery check as well. This means that the room is not attractive to visitors seeking edutainment by stimulating interactive experience settings.

Equally, those being interested in educational in-depth information were not satisfied. To sum up is has to be stated, that the poor ratings of the visitors survey have been confirmed by the two additional approaches. At the same time the obser- vation and the mystery check delivered more detailed information about how and why the museum does not satisfy the needs of the experimental seeking visitors. Es- pecially the interactive setting in the museum with its edutainment approach attracted the visitors.

One of these stations was the presentation of lava bombs cf. This example shows that sometimes quite simple settings which allow interaction of the visitors may be perceived as quite attractive and stimu- lating. The lava bomb station supplies nothing else but different stones which flung out during volcano eruptions.

Because of their specific chemical composition and the abrupt cooling during the flight they have got quite differenciated sur- faces and at the same quite different specific weights. The simple tactile stimuli by which the visitors can experience the structure of the surface and the sometimes astonish- ingly and unexpectedly high weight of the lava bombs attracted most of the visitors.

So on aver- age the visitors spent about 5 minutes at this station. At the same time intensive communication within the group of visi- Photo: I. Bradic tors could be observed, exchanging impressions and pointing out experiences with specific lava bombs to the neighbouring visi- tors. This station also got good marks during the mystery check.

These referred to both the information provided and the experiences which could be made. At the same time the aptitude for different visitors from children to experts has been rated highly. Quite the contrary has been observed at another station which is intended to be the most impressing station of the whole museum.

A huge lava crack which had been discovered near the village of Strohn has been the reason for estab- lishing the museum. The Fig. The great effort which has been made to build up this central exhibit of the Vulkanhaus Strohn stands in contrast to the the attention the visitors are paying to it. It has been rated below aver- Photo: A. Even if the explanatory textual information given was looked at by most visitors only few of them read them thoroughly.

Almost no interaction between the visitors could be observed. At the same time the results of the mystery check suggest that even if the textual information shows a good quality, the curiosity of the visitor is not stimulated and no specific new experi- ences were to be stated. This means that the effort given to a specific exhibit does not necessarily result in a corresponding esteem of the visitors.

As a third example at the Vulkanhaus Strohn Fig. This multi- media room cf. The results from the ob- servations of the visitors show that almost all of them were attracted by the specifically coloured atmosphere and entered Photo: Vulkanhaus Strohn the room. But most of them left the room quite soon after discovering that the interactive opportunities could either not be used easily because of missing explanatory indications or did not work at all.

The observed communication between the visitors referred mainly to the malfunction of the exhibits. During the mystery check the interac- tive options got outstanding rates. But this refers to visitors who are really keen on discovering the different interactive opportunities.

The ordinary visitor did not show this high level of interest to discover on his own the interactive settings which lacked explanatory notes that can easily be understood. That the time visitors are spending in a museum can to a certain extent be interpreted as an indicator for the quality of the offers is suggested by the find- ings in the two museums.

At Daun some visitors already left after 5 minutes, with an average of 40 minutes. At the museum in Strohn — although it is smaller in size — the average duration of stay has been 58 minutes with a minimum of 10 minutes. At the same time the Fig. Almost Source: Visitor survey the same range resulted for the Vulkanmuseum Fig. The rate is significantly lower in Strohn with only one third of one-stop-vis- its.

But this refers to the fact that only a few hun- dred meters away from the Vulkanhaus Strohn another attraction which is part of the German volcano route, a big lava bomb cf. Bradic haus. The basic idea of the museums along the German volcano route is that some background information on the geological past of the volcano landscape is provided there. However, it has to be stated that this idea of combining visits at the natural heritage sites with visits to indoor facilities is to a great extent not followed by the visitors.

A similar result was found when questioning the visitors of the museums. Only a small part of them are combining the visit at the museum with other places along the volcano route. Those visiting other maares stayed mainly in the west- ern part of the volcano route i.

Almost nobody in the sample has visited attractions in the eastern part belonging to the national Geopark Vulkaneifel. At the same time only few of the visitors visit Fig. Only from those questioned in Strohn about every sev- Daun enth has visited or has the intention to visit one Strohn of the two other sites.

So al- most no cross-market- Source: Visitor survey ing activity takes place. The other reason is that the three museums do not have established a clear complementary profile. So even if the visitors know that there are other muse- ums, they are not stimulated to go there to get further information on other fields of the volcanic past.

The findings refer to two different fields of providing visitor attractions in nature-orientied and geotourism, the quality and experience orientation of the offer itself and the cooperative marketing of the product. Experience orientation of the offer The findings indicate that the current offer of giving an understanding of the vol- canic past of the study region to the visitors has quite a few shortcomings. Andreas Kagermeier 45 3 Apart from the ordinary experience-orientated components like the creation of imagination and the feeling for unique and exceptional attractions the zero defect challenge is often not met.

Giving promises of a specific experience which cannot be fulfilled because of defects of the attractions is the most se- vere weakness in the studied museums. To arise the interest and the curiosity of the visitors, interactive options which stimulate the communications between the visitors sometimes need only quite simple stimuli. Cooperative marketing of the product Apart from the quality of the offer itself the findings indicate some weaknesses in the marketing of the product and the cooperation between the different stake- holders.

These aspects are quite typical of offers in low mountain ranges where the development of the structures has taken place over a long period of time and quite different stakeholders with their own interests are playing an important role. Contrary to a centrally planned and run leisure park, in rural regions usually no holistic concept of the presentation and marketing of the tourism product is to be found.

Low word-of- mouth recommendation rates of course are interlinked with the quality of the offer. The findings can be seen as quite typical for low mountain ranges where tra- ditionally a wide range of different small stakeholders are trying to promote the tourism potential of a region. The limited size of the stakeholders is often linked to limited capacity and professionalism. Thus, the challenge for low mountain ranges is to establish structures that try to integrate the different interests and raise the level of professionalism in order to produce competitive offers in low mountain ranges.

But of course to a certain extent this is only wishful thinking and cannot be realised from one day to the other but is a complex process which takes a long breath. Erleben Sie die Faszina- tion der Erdgeschichte. Paderborn, p. Changing tourism and tourists experiences. Amsterdam, p. In: Kagermeier, Andreas. Innovative Strategien und Produkte. Berlin, p. Unterwegs im Land der Maare und Vulkane.

Dowling : Geotourism: Sustainability, impact and man- agement. Gilmore : Welcome to the Experience Economy. In: Harvard Business Review, p. In: Weiermair, K. Brunner-Sperdin eds. Erfolgreich mit emotionalen Produkten und Dienstleistungen. Kernan : On the meaning of leisure: an investigation of some determinants of the subjective experience. In: Journal of Consumer Research 9, p. Consider- ing the imbalance of the supply of and demand for accessible tourism in Ger- many, the chance for mobility-limited persons to participate in tourism is slight.

Especially the development of the type provincial town into an accessible desti- nation assumes numerous basic conditions that must either exist or be created. Nevertheless for this type the production of the new group of mobility-limited guests can mean a chance to retain their guest amount and also to offer more comfort to their present guests.

Based on this citation, the aim of the project Accessible tourism in Rhineland- Palatinate is to determine the conditions and potentials of the city of Deidesheim in accessible tourism. The content of the citation guaranteeing the future of the competitiveness by investments in unrestricted access is — referring to the imba- lance of supply and demand of accessible tourism in Germany — far from reality.

Many existing possibilities of accessible tourism are put into perspective by the knowledge about retardant factors. The extent of possibilities for handicapped people to participate equally in social life is reduced by processes of social change the rising importance of leisure time, mobility and experience orientation. Adhering to this statement the idea that the extent of possibilities for handicapped people to participate equally depends on processes of change in society is a basic idea of the project.

For some the collective leisure park is an enrichment, for others a difficulty. This concern encloses the es- tablishment of accessibility in all areas of our society and therefore also the possibility of a vacation for all population groups. But accessible tourism is not a matter of course. The conception of unrestricted access and accessible tourism does not only seem to be underdeveloped on the level of the different areas of life, but also with regard to the social affiliation of the group.

So there is still a deficit of an exact appraisal of the number of those who would like to take part in accessible tourism cf. Not only handicapped people, but also elderly people depend on unrestricted accessibility in their home town as well as at their holiday destination. The need for unrestricted accessibility increases as the demographic development of Ger- many proceeds.

Besides social and political dimensions, unrestricted accessibility is of eco- nomic relevancy. But for handicapped people travelling is combined with a huge number of barriers which often prevent the realisation of existing travel wishes. Even if these barriers refer only to single parts of the tourist service chain, the single parts that are accessible are only restrictedly useable, so that a trip pos- sibly remains undone.

Deutscher Bundestag , p. The travel intensity of the group of handicapped and mobility-limited people could be raised by the creation of an accessible offer and become an important economic factor. With a wide-spread offer in accessible tourism up to 5 billion Euros more could be generated additionally and The need of accessibility is caused by the planning of goods and services determined by persons of average measure or a healthy man of middle age.

This principle of average causes the need for special solutions like suitable for handicapped or appropriate for children, senior citizens and women. The rising life expectance, the increasing number of people with mobility restrictions and the increasing self-confidence of elderly and handicapped people — caused by equalisation laws and their effects — constitute the need to replace the principle of average through unrestricted accessibility. Nevertheless, unrestricted acces- sibility should not only be understood as the downsizing of physical barriers.

The overcoming of the barriers that exist in the heads should represent the centre cf. The widespread limitation of the term accessibility to physical barriers lead to the fact that people with walking disabilities and wheelchair users came to the fore.

Nev- ertheless, the principle of unrestricted accessibility should not only be referred to handicapped people. Also the people for whom unrestricted accessibility is neces- sary to be active or mobile and people for whom unrestricted accessibility means a comfort step-up must be considered cf. Laura Herlitz 51 The importance of accessible tourism has increased during the last years.

But the situation of the accessible tourism market in Germany is described by Wilken , p. Beyond the group of handicapped people the analysis centres on mobility-limited persons in the broader sense including elderly per- sons, pregnant women, overweight persons and so forth cf. Allgemeiner Deut- scher Automobil Club e. At first sight the combination of these and other different groups in one group with common attributes may appear politically incorrect or as a form of discrimination cf.

Hennig , pp. Nev- ertheless, the common characteristics which exist between putatively — and par- tially, nevertheless, also actually — different groups can be used for a successful addition of the core business by the potential of the demand of a marginal group. A confrontation of the requirements of people with different mobility restrictions can show — beside strongly differentiated needs — absolute correspondence cf.

Hennig , p. The group of mobility-limited persons consists of a lot of different groups with different needs and also different needs of assistance. This widespread differ- entiation means a highly complicated factor to suppliers within the realisation of accessible tourism. But the group of mobility-limited people represents an attractive audience for the here surveyed domestic tourism in Germany.

Mobil- ity-limited tourists travel frequently during low season, mostly in company and often to domestic destinations. In addition, they represent a growing group: In 20 years time one in three people in Germany will be more than 60 years old cf. The low season — May, September and October — is chosen increasingly as holiday time by mobility-limited travellers. In contrast, the German total population undertakes their trips primarily in the main season — June, July and August.

More than half of the interviewees travel in company. Furthermore, the destination Germany has with Forschungsge- meinschaft Urlaub und Reisen e. It requires co-op- erative unions of suppliers and towns as well as neighbour towns to guarantee a complete tourist service chain without barriers. Nevertheless, for this purpose the consciousness about the need of the change represents the basis. Based on this and influenced by the interaction of political objectives and the increasing attraction of the group of mobility-limited people, a Rhineland-Pala- tine example destination should be contemplated in connection with the focus on the group of mobility-limited persons.

Background is the consideration of the federal state Rhineland-Palatinate to support the utilisation of economic opportunities in accessible tourism in the fu- ture via a specific development of local focuses. Deidesheim is a model project whose experiences and results can be the basis for the development of a na- tional programme for accessible tourism. The city of Deidesheim was not selected by chance. Deidesheim is a small town with 3.

About Furthermore, Verbandsge- meinde Deidesheim The small town of Deidesheim reflects the structures of many low mountain range destinations: Tourism is characterised by a fragmented structure, many private lodgings and few chain hotels.

Tourism feeds upon the relief and climate favour of the location in the low mountain range. In fact both main economic ac- tivities of Deidesheim, tourism and viniculture, are based on this advantageous geographical position. However, consciousness about the influence of changing social processes on tourism has lead to the revision of the tourism concept with the aim of generating new guests.

Laura Herlitz 53 The customer analysis and the analysis of the self-assessment analysis I of the suppliers object of investigation I on the attribute accessibility occurred in form of a written survey. This first step also acted as a note for the choice of the suppliers that should be followed within the on-site analysis analysis II.

Ana- lysis II revealed the elevation of the barriers which exist for people with mobility restriction. On this occasion, tourism products object of investigation I such as accommodation, restaurants, wineries and the retail industry as well as the tou- rist infrastructure object of investigation II with the railway station, the town hall, the public area and the local tourist information were considered. The tourist base for accessible tourism of Deidesheim could be evaluated and valued.

The two different analyses that are concerned with object of investigation I are presented in the following. Herlitz , pp. For raising the number of the objects of investigation other companies were selected addition- ally according to the investigation aim. Never- theless, these companies must fulfil those criteria which are indispensable for mobility-limited people.

Not fulfilling those is a reason to adjust the achieved percentage downwards. For example, the criteria of the doorway and the width of the alley to the hotel rooms. Here the fact that a higher percentage must not necessarily mean a better suitability for unrestricted access should be pointed out. The description partly without barriers was chosen because none of the companies fulfilled certain criteria of visual impairment tactile leading system, a floor structure which helps to orientate or steps in contrast marked colours and a correctly differentiated classification was only possible in the specific coher- ence to the type of handicap.

Within the evaluation of the surveyed data a clas- sification of the results as without barriers, partly without barriers or not without barriers makes sense. Furthermore the project recommends describing offers in detail and leaving the judgement on the degree of unrestricted access as much as possible to the interested traveller. In the following the procedure of the survey and assessment of the accommo- dation companies is introduced exemplarily.

Eight of the nine lodging businesses who indicated in analysis I to be without barriers 4 companies or partly without barriers 5 companies were examined. One of the companies that indicated to be without barriers declined the participation in the on site-analysis. Measured in the shown criteria from 1 to 37 hotels can fulfil 37 criteria and reach 37 points.

Because the examined guesthouse does not dispose of a reception, the equipment of this drops out here, so that the guesthouse can fulfil a total of 35 criteria. Lodging business no. Laura Herlitz 55 The procedure of the survey and assessment of gastronomy, wineries and the retail industry resembles the introduced procedure, so that subsequently only the results are introduced.

Table 1: Analysis II results — lodging businesses nr. Now the results of this self-assessment surveyed within analysis I are confronted with the results of analysis II. Altogether 23 companies claimed being without barriers 11 companies or partly without barriers 12 companies in the questionnaire.

One of these com- panies rejected the participation within analysis II. In addition, eight companies who could be suitable for an unrestricted access were examined so that the confrontation is shown by answer and result of 30 companies in figure 2. In the matrix which draws the connection between answer self-assessment and result on-site analysis the companies are shown in letters.

The number of the company is given subscript and the achieved percentage elevated. The lodging business no. All 12 companies that rated themselves as partly without barriers were also not judged as without barriers. Two companies that did not take part within analysis I could be also classified as partly without barriers cf. A total of 22 companies, all companies that took part in analysis I and II, as- sessed the degree of accessibility of their offer wrongly. This allows the conclu- sion that something wrong or different was understood by unrestricted access in these cases.

This makes clear that there is a need of clarification which must be perceived within the attempt of a destination to develop into a destination without barriers. The public area was also examined as the connecting element. The railway station reached But the defects reduce the result clearly: Most criteria of visual impairment are not fulfilled and the weighting of the accessibility of the platform is to be reduced because of the insecurity whether the train is generally accessible to a traveller in the wheel chair.

Only due to the fact that — regardless of the ac- cessibility of the platform and the ticket machine — big insecurity insists about whether the holding train is accessible, for example to a wheel chair driver, the achieved percentage of This concerns the assessment of the railway station and the service which is offered here. The pure assess- ment of the railway station as an equipment or building would be more positive.

The town hall reached Hence, the town hall cannot be called partly without barriers. The tourist informartion only fulfilled Decisively for this is the accessibility of the building which is not without barriers because of two steps at the entrance, and also the criteria of visual impairment which could not be fulfilled.

The achieved percentage is halved for these reasons to The public area the sidewalks and their paving, the marketplace as well as parks holds some obstacles for mobility-limited people. The sidewalks are very narrow in and around the local city centre, so that neither a wheel chair nor a mobile walking help or a person with a buggy and other people who are limited in their mobility would find enough space on it.

Besides, the layers are mainly uneven. That is why the marketplace is also not without barriers. Among the rest, the ascertained strengths refer on in analysis II as partly without barriers classified two lodging businesses, three gastronomic companies and two retail dealers that can be used by travellers with mobility restrictions to varying degrees without barriers. Nevertheless, people with visual impairments are excluded from this because the criteria of visual impairment could not be fulfilled.

The barrier-free parks as well as the railway station railway station as an equipment — not the service also count as a strength. At this point the enga- gement of the lodging businesses no. The criteria could not be fulfilled and besides walking disabled persons and wheel chair drivers, other impairments are hardly considered.

The arrangement of the public area must be called a weakness in wide parts, because the extremely narrow si- dewalks as well as the uneven pavement are barriers for people with mobility restrictions. Regrettably, even the tourist information is not barrier-free. Besides, there are no leisure offers without barriers. In addition, the companies that could be marketed as useable for all generations are opportunities. The consciousness about the fact that the group of senior citizens has potentials for the future has to be valued positively.

This knowledge can be ascribed to the high media presence of the topic of demographic change. The predicate aerial health resort should be used as an opportunity in particular concerning the group of the mobility-limited travellers. As possible appearing risks mental attitude-related factors play a big role. Thus, a lack of interest in opening up new target groups or in accepting people with mobility restrictions could represent risks. Besides, clarification about the needs of the mainly unknown group is lacking, as shown in the confrontation of the results of the self-assessment surveyed within analysis I with the results of analysis II.

A result of analysis II indicated another risk: Poor guidance in the architectural construction of accessibility cf. Laura Herlitz 59 2. The existing offer in acces- sible tourism is poorly developed. Above all, measures of improvement in the areas of tourist services, public area, consciousness and tolerance, consideration of hearing and visually impaired persons and leisure activities are required. The developed agenda, which is introduced in the following, picks up these areas with measures of improvement.

To develop Deidesheim into a local focus of accessible tourism in Rhineland-Palatinate, an agenda which envisions the continuous support of barrier freedom was provided. Based on the analysis, necessary measures are recommended and classified by priority in each case. The agenda is designed as a process-accompanying guide that considers the time intensity of the conversion. Besides, the ideal of the closed tourist service chain is of course not disregarded.

However, only a gradual approach to this ideal is realistic. The experiences and results of Deidesheim can still possibly flow into a project for accessible tourism in Rhineland-Palatinate and serve as a base for the development of a national model programme. In the described case the choice of the means of transport shows a motive for the non-consideration, be- cause means of transport concentrate with The projects shown in figure 4 are divided into three steps of different priority and numbered consecutively.

The decision on priorities occurred by needs of the group requirements: Which conditions must be created obligatory, essential and additional to allow a vacation in Deidesheim to people with mobility restrictions? Two of the projects are introduced in the following. Besides, the aim to raise the recreational assets of the urban centre is also pursued. The city centre redevelopment will also increase security for pedestrians — in particular for children, senior citizens and mobility-limited people — and lead to a clear enhancement in attraction, since there are also plans for plantation, light- ing, bins as well as seat opportunities.

Hence, the project concerns the integration of acces- sibility in the tourist concept of Deidesheim. Within the tourist concept the main focus is on base subjects by which the subordinated single subjects as well as the respective holiday offers are orientated.

Topics which are firmly connected with Deidesheim and are suitable as signature topics should form the base of the concept. Nevertheless they should be used in new positions. The predicate aerial health resort and the positive factors of the natural scenery and the climate should be used as a trump here. Six holiday offers are the result of the base subjects and four subordinated single subjects. Holiday offers with pleasure could imply to spend a culinary weekend in Deidesheim or holiday offers with culture the possibility, to get to know the history of the town.

Laura Herlitz 61 The aim of accessibility should have a cross function in the tourist concept of Deidesheim. Figure 5 shows the structure of the concept proposal and the func- tion of accessibility. Nevertheless, the ex- pectation of the current implementation of all projects seems unrealistic, so that the measures which seem indispensable for a successive market development must be supported first to allow the entrance into the market.

This may leave the mark to advise against market entrance and to announce doubt in the transferability of the concept. This is not the case. Rather it became clear which basic conditions of a successful conversion must exist or be created. First of all it should be defined for which type Deidesheim can stand and on whom the results are transferable. Deidesheim represents the type of a provin- cial town with approximately For this type the production of the new group of mobility- limited guests can mean the opportunity to protect their guest amount and also to offer more comfort to their present guests.

The conditions which must exist to develop a destination of this type into an ac- cessible destination are an initiative project, the support and engagement of local tourist managers and suppliers as well as of politicians. However, not only the financial support rep- resents a decisive condition, also the professional consultation must be given. References Allgemeiner Deutscher Automobil Club e. Berlin Forschungsgemeinschaft Urlaub und Reisen e.

Bedarfs- gerechte Hotelkonzepte ohne Barrieren und Hindernisse. Voraussetzungen und Potentiale am Beispiel der Stadt Deidesheim. Neue Angebote im Tourismus. Schriften zu Tourismus und Freizeit, 5. Handbuch barrierefreier Tourismus in Sachsen-Anhalt. In: Wilken, Udo ed. Ein sozial-didaktisches Kursbuch zum Reisen von Menschen mit Handicaps.

In order to guarantee successful Design for All approaches it is required to take notice of the seven interdependent success factors of Design for All. Especially in the field of public transport stakeholders have to co-operate intensively. Although there seems to be a widespread general agreement that accessibil- ity for all also has to be implemented in the tourism sector, reality clearly shows that many tourism professionals do not really know what this means.

One aim of the following text is to demonstrate that the implementation of accessibility for all can only be managed by a team of people, all willing to take their individual responsibilities in their particular fields of expertise. Various experiences across Europe have shown that certain factors emerged, which positively influence the development of a Design for All approach. To put these requirements into action the success factors, which are listed in chapter 3, have to be noted.

It is the responsibility of po- liticians to predict future needs and to look forward to the conditions that will be necessary to protect individual rights and improve community welfare in the future. Moreover, all stakeholders and decision-makers that are responsible for the development, implementation and monitoring of policies and strategies, have responsibility for the quality of life.

Thus, it can be stated that the higher the position of the decision-makers in the management structure, the greater the chances for the other success factors to have an effective impact Aragall et al. Markus Rebstock 65 3. But it is necessary to develop structures that work independently of this person.

Thus it is helpful to assign a coordinator with financial resources within the administration and appoint a work unit that is financially independent. The tasks of the coordinator are mainly the organisation of network communication, following up strategies and actions defined in the master plan Aragall et al. To identify the stakeholders that should be invited, diversity and inclusiveness have to be taken into account.

Stakeholders could be users of the built environ- ment, as well as persons responsible for preservation, legal requirements and funding sources like politicians, employees or volunteers, and other experts that can give inputs for different areas like architects, engineers, geographers, plan- ners, craftsmen or therapists Aragall et al. The Master Plan has to go into details and has to be evaluated at the end of the process.

In order to guarantee that the content is up to date a regular update of the Master Plan is needed about every five years Aragall et al. But for example the technical staff in an administrative depart- ment need to acquire the skills enabling them to participate efficiently in the process. Hence it is necessary that all stakeholders are building up a solid com- mon knowledge base during the working process Aragall et al. These resources could be economic, human or tech- nological.

Also the reorganisation of ordinary administrative working processes can be an effective way to implement Design for All. For example the inclusion of Design for All criteria or conditions in calls for tender construction of new streets, buildings or websites, for the purchase of vehicles, equipment or de- vices is a characteristic case where administrations can achieve results without using extra resources Aragall et al.

In order to underline the commitment of all partners involved and motivate other administrations it is necessary to communicate the aim of the project very early and make public the targets achieved at the project ending Aragall et al. Main goal of the project was to develop a rural mountainous region in Germany into a model region for Tour- ism for All in order to secure a competitive advantage by implementing Tourism for All as a quality standard.

The size of the model region is about square kilometers and the region is part of the Thuringian Forest Natural Park. Only the city of Oberhof is part of the rural district Schmalkalden-Meiningen. The population density alternates between 50 und inhabitants per square kilometer Rebstock , p.

Numerous institutions have participated in the pro- ject, including universities, consultants, tourism stakeholders and associations of people with disabilities. The Transport and Spatial Planning Institute at the Erfurt University of Applied Sciences participated in four part-projects with the focus more or less on transport issues cf. Therefore it was reasonable to check the success of the project after the end of the project on the basis of the seven interdependent success factors of Design for All cf.

Unfortunately, it got into trouble with the formal procedure and the public law. Afterwards the asso- ciation of the Thuringian Forest Natural Park adopted the project as executing organisation from the private organisation. Due to problems with the law in the beginning of the project, the project re- putation was very bad especially within the regional government.

All in all the commitment outside of the involved partners definitely was too low. After- wards the association of the Thuringian Forest Natural Park adopted the respon- sibility for coordination of future part projects, which the region had to develop. Their project office had to go along with the part projects and was responsible to give guidance to the project partners.

Unfortunately, the project office was closed after the end of the project Rebstock , p. All in all it can be stated that continuity was a real problem, because the responsibility for the coordination changed several times during the project pha- se. This network met several times to coordinate and vote for new part project ideas and to dis- cuss the project preliminary and end results.

After the end of the project, efforts to continue this network have been made. In summary networking was one of the main success factors of many part projects, because Tourism for All needs products and cooperation all along the touristic service chain. In order to get a substantiated basis for planning poten- tially successful part projects a master plan was produced by a professional tourism consultant.

To develop part projects all along the touristic service chain the project office coordinated the part project ideas in reliance to the overall strategy. Some of the part projects continued after the official project end in order to implement the ascertained results. Also some follow-up projects espe- cially in the field of public transport and new mobile technologies were funded Rebstock , p.

Thus it was possible to realise projects all along the touristic service chain. Besides, a lot of part projects published their results in several project reports, hence every member of the local network could consult certain themes Rebstock , p. Altogether the publication of main project results at no charge made it possib- le to reach stakeholders who are active in this field all over the German-spea- king countries.

After the approval of the project request the German Ministry for Research and Development funded the projects and the project of- fice. After the project end new financial resources had to be acquired. In some thematic fields the regional government funded follow-up projects Reb- stock , p. Altogether enough money was allocated for the project.

However the funding was only deployable for research, not for implementation of the project results. For this reason only a few project results were implemented in reality. At the project start a professional marketing company developed a corporate design for the model region, which had to be used by all project partners.

Furthermore the project office produced several press reports and conferences for local and regional newspapers. Also some part project results were officially delivered to the local stakeholders in or- der to implement the results. In addition a special edition of the in-house journal was produced Rebstock , p.

In summary it can be stated that, although the marketing activities were quite successful, more activities to advertise the overall project in the region would have been good for project reputation. Markus Rebstock 69 5 The role of transport for a successful Tourism for All approach First of all it can be asserted that unrestricted accessibility to the transport sector is one of the key requirements for success in Tourism for All, because at least half of the links of the touristic service chain are directly hooked on barrier-free mobility.

These links are Rebstock , p. According to this it is indispensable to develop the transport sector of a destinati- on in a way that it is accessible for all, whenever a region wants to be successful in the field of Tourism for All. It is essential that the following thematic sectors were taken into consideration Aslaksen , p.

Figure 1 underlines this complexity graphically. One of the main problems is the varied responsibility in the public transport sector. In reliance to the local public transport the transportation companies are accountable for the carriage with busses, trams and partly flexible public transport systems and the private taxi companies for taxi transport. Apart from that, client bodies that order the public transport performance are active on different state levels.

Moreover, at the municipality level different competences are allocated in reliance to con- struction projects. In an optimal way a coordination body cf. Markus Rebstock 71 Fig. Only then can it be secured that the tourist offers all along the touristic service chain are accessible and useable for everybody.

Therefore great efforts are re- quired to coordinate all the different orientations held by the stakeholders from administrations, private companies and associations. Especially in the field of public transport it could be advisable to implement a coordination body in order to facilitate co-operation and to improve the quality of solutions designed for all. Luxemburg Aslaksen, Finn : Barrierefreie Verkehrssysteme. In: Neumann, Peter ed. Erfurt Gather, Matthias et al. In: Kagermeier, Andreas ed.

Mannheim, pp. In: Landschaftsverband Rheinland — Umweltamt ed. Luxemburg, pp. But in terms of destination management, a variety of administrative entities, everyday life regionalisation and different stakeholders cause problems. It is missing the mark to consider a tourism destination only as a spatial competitive unit and a virtual enterprise, because the relevance of social and political relations is then neglected.

Co-operation and self-direction are crucial factors for an effective destination management. The Harz Mountains as a tourism destination are a perfect ex- ample for the fact that, among multifaceted external interferences, trade rivalry dominates the internal relations. The protagonists within the destination com- plain about a lack of assistance from politics or external investors. On the one hand, the Harz Mountains Tourist Board advertises the "variety of experiences" for tourists.

On the other hand there is a sort of variety which causes countless problems for the destination. Besides this administrative fragmentation, the "Iron Curtain", which divided the Harz region for more than 40 years, provides ad- ditional differentiation.

Therefore the po- pulation uses the different regional centres, situated circularly around the low mountain range, for their day-to-day routine in terms of political, economical and social participation. The Harz Mountains are seen as an entity just in terms of its area of unsoiled nature.

PARAMETRI STOCASTICO FOREX

The objective of this common marketing tool is to induce synergy between these two parts, each of which has a specific tourism potential and specific target markets. So when evaluating the presentation of the geot- ourism offer in the Vulkaneifel this aspect of internal cooperation was also taken into account. Andreas Kagermeier 31 Fig. Therefore the study focused on three museums where information on the volcanic past of the region is provided: 1 Eifel-Vulkanmuseum Daun 2 Maarmuseum Manderscheid 3 Vulkanhaus Strohn number 28, 38 and 23 in fig.

The Eifel-Vulkanmuseum is run by the district Vulkaneifel whereas the two others have been established by the local parishes. The oldest of the three museums, the Vulkanmuseum Daun located in a former administrative building; cf. Today it receives about Because the Vulkanmuseum Daun is the oldest of the three museums its didactic approach is the most traditional. Bradic be found. At the same time the atmosphere in the exhibition is quite sober.

One of the problems during the investigation has been that interactive elements were out of order. The second example, the Maarmuseum Manderscheid was established in About the same number of visitors as in Daun are counted there per year cf. It has to be stated that the number of visitors stagnated in the last year and that for example the opening of the German volcano route did not have Fig. Bradic a positive impact on the number of visitors to the museum, although the number of visitors in the whole region is rising.

The Maarmuseum in Manderscheid had once been the local town hall so it of- fers a great space which has been equiped with a number of three-dimensional show cases and dioramas. A certain thematic emphasis is put on the aspect of succession in the former craters during the silting up process. One of the major attractions of the Maarmuseum is some kind of drilling core above in the middle in fig. Other audio-visual installations show that Manderschein quite clearly follows the early ideas of edutainment offers.

The third museum in Strohn is the youngest of the three cf. Opened in June in a former farmhouse it is the smallest exhibition in the sample with only limited space available. The museum is very intensively trying to con- vey the impression of the heat and the atmosphere of active volcanos. The in- tensive use of orange colours and lights as well as some interactive installations are showing quite an opposite setting compared to Daun. In co-operation with the Vulkaneifel a visitor survey at the four selected sample points has been carried out in summer The field work has been integrated into a study course of our department cf.

Bradic The methodological design comprised not only face-to-face interviews with the visitors. Apart from that observations of the visitors have been carried out and some elements of Mystery Guest approaches were used as well. The mix of different quantitative methods of collecting data has been proven to produce reliable results which complement each other already in another comparable survey cf.

With about one million overnight stays the district Vulkaneifel is an important destination in this part of Germany. Due to the proximity of the Netherlands and Belgium these two nationalities constitute the main incoming markets in the Eifel. Recommendations are one of the most effective and at the same time cheap- est marketing instruments. Their importance is supposed to rise in the next years according to a growing importance of the Social Web where recommendations of testimonials tend to have a much broader scope than the traditional word-of- mouth marketing.

The portions of visitors to whom the visit has been recommended differs sig- nificantly between the four locations. Mander- scheid and Strohn are achieving higher scores of recommendation. Kagermeier , p. Daun But the most impressing value is achieved by the M a n d e rs che id Maarsattel, where almost half of the questioned S tro h n visitors said that the lo- cation has been recom- M a a rs a tte l mended to them.

The Maarmuseum Manderscheid has been rated 1. Almost the same result 1. This means, that the traditional concept of the Vulkanmuseum in Daun is not highly estimated by the visitors compared to a more activating setting in Strohn. Taking into account the fact that there are about 1 million overnight stays only in the district Vulkaneifel and a total of almost 10 million overnight stays in the whole Eifel Statistisches Landesamt Rheinland-Pfalz, — which can be seen more or less as the catchment area for the overnight tourists — the mu- seums in the Vulkaneifel are only attracting a very small portion of the potential market segment.

Apart from the overall satisfaction different aspects of the offer have been rated as well: the design of the information panels, the content of the given informa- tion, the quality of the interaction and the ambiance in the museum. There were no great differences from the overall rating to be found when looking at these details of the presented offer. Only the ambiance in the Vulkanhaus Strohn got an extraordinary good rating even compared to the good score at the overall satisfaction.

This means, that a good ambiance is especially appreciated and esteemed by the visitors of geotourism museums. This refers perhaps to the great contrast between the green and quiet natural surrounding and the roaring heat of liquid lava flows and lava bombs. Again the same order as for the other indicators is to be found cf. The S tro h n small size of the three evaluated museums has M a a rs a tte l to be seen as a con- straint for a more com- y e s p e rh a p s n o t lik e ly no prehensive offer which would attract visitors to Source: Visitor survey come back again.

At the same time it can be assumed, that the experience orientation — even at the Vulkanhaus Strohn — is not yet as sophisticated and well developed to induce high repeater shares. To further identify the necessity where to take action not only the rating of overall characteristics for the museums has to be taken into account, but a more detailed evaluation of the specific parts and settings has to be carried out. When visualising the results for the Vulkanmuseum Daun cf.

Only one interactive element the volcano eruption can be seen as a strength of the museum. Another element with interactive options the geysir which was out of order during the whole period of the survey arose expectations of the visitors and then disappointed them, because the station did not function.

But even the results for the best of the three museums at Strohn cf. This applies especially to those settings where the heat and the noise of a volcano eruption is simulated by colours and audio-visual presentations in combination with interactive elements. At the same time is has to be pointed out, that interaction does not automatically mean good rating. The odour station seems to be a convincing interactive setting which addresses all senses, but the visitors did not esteem this kind of interactive setting, because the experience has not been as convincing as expected.

But even at the comparatively good museum, options and needs for amendments towards a more sophisticated experience orientation have been identified. The intention has been to identify some more details concerning the strength and weaknesses of the specific settings. Therefore the visitors and their behaviour were observed at different stations in the museums. With the same intention of identifying specific details of the presentations the students conducted mystery guest visits in the museums be- fore doing the visitors survey so that these results did not influence the mystery guest approach.

In the following some selected results from the two museums in Daun and Strohn - which have been rated best and worst in the visitor survey - will be presented, in order to see whether additional information can be derived from the complementary approaches. This can be put into ac- tion by the visitors simulating the rise of the lava below the surface until the erup- tion takes place and smoke rises from the crater cf. In the visitor survey the model of the volcano eruption got the best ratings especially from families with children.

During the observations of the visitors this has been confirmed. Mainly children were fascinated and reacted enthusiastically to the animation. The reason can be seen in a lack of textual information on the model. Other visitors that were already using the model gave an idea of its functioning.

Adult visitors without children gave the impression that for them the setting looked too childish. Adult visitors might have been stimu- lated by additional information about how to use the model. The exhibit with the worst ratings at the visitors survey has been the model of a geyser cf. Thought as an- other interactive element of the exhibi- tion this exhibit has been out of order during the whole summer when the sur- vey has been carried out.

But neither a note on the fact of being out of order nor Photo: A. Kagermeier an information board on the principle Fig. This of course irritated the visitors. The only reaction of visitors that could be observed was wondering and irritation about what should it be about. Hence, one of the fundamental conditions of an experience-orien- tated presentation, the zero defect production ideal where perfection up to the last detail is the goal and which has been Photo: I.

Even if some explanatory infor- mation was given, these rooms were almost total- ly neglected by families with children. After only a few seconds most of the families left the room which offered no inter- Photo: A. Kagermeier esting stimuli to them. Even other visitors only looked a few moments at the exhibits, but no interactions with accompanying members of their group were registered.

This poor interactive situation has been reflected by the results of the mystery check as well. This means that the room is not attractive to visitors seeking edutainment by stimulating interactive experience settings. Equally, those being interested in educational in-depth information were not satisfied. To sum up is has to be stated, that the poor ratings of the visitors survey have been confirmed by the two additional approaches.

At the same time the obser- vation and the mystery check delivered more detailed information about how and why the museum does not satisfy the needs of the experimental seeking visitors. Es- pecially the interactive setting in the museum with its edutainment approach attracted the visitors. One of these stations was the presentation of lava bombs cf.

This example shows that sometimes quite simple settings which allow interaction of the visitors may be perceived as quite attractive and stimu- lating. The lava bomb station supplies nothing else but different stones which flung out during volcano eruptions. Because of their specific chemical composition and the abrupt cooling during the flight they have got quite differenciated sur- faces and at the same quite different specific weights.

The simple tactile stimuli by which the visitors can experience the structure of the surface and the sometimes astonish- ingly and unexpectedly high weight of the lava bombs attracted most of the visitors. So on aver- age the visitors spent about 5 minutes at this station. At the same time intensive communication within the group of visi- Photo: I. Bradic tors could be observed, exchanging impressions and pointing out experiences with specific lava bombs to the neighbouring visi- tors.

This station also got good marks during the mystery check. These referred to both the information provided and the experiences which could be made. At the same time the aptitude for different visitors from children to experts has been rated highly. Quite the contrary has been observed at another station which is intended to be the most impressing station of the whole museum.

A huge lava crack which had been discovered near the village of Strohn has been the reason for estab- lishing the museum. The Fig. The great effort which has been made to build up this central exhibit of the Vulkanhaus Strohn stands in contrast to the the attention the visitors are paying to it. It has been rated below aver- Photo: A. Even if the explanatory textual information given was looked at by most visitors only few of them read them thoroughly.

Almost no interaction between the visitors could be observed. At the same time the results of the mystery check suggest that even if the textual information shows a good quality, the curiosity of the visitor is not stimulated and no specific new experi- ences were to be stated. This means that the effort given to a specific exhibit does not necessarily result in a corresponding esteem of the visitors. As a third example at the Vulkanhaus Strohn Fig.

This multi- media room cf. The results from the ob- servations of the visitors show that almost all of them were attracted by the specifically coloured atmosphere and entered Photo: Vulkanhaus Strohn the room. But most of them left the room quite soon after discovering that the interactive opportunities could either not be used easily because of missing explanatory indications or did not work at all. The observed communication between the visitors referred mainly to the malfunction of the exhibits.

During the mystery check the interac- tive options got outstanding rates. But this refers to visitors who are really keen on discovering the different interactive opportunities. The ordinary visitor did not show this high level of interest to discover on his own the interactive settings which lacked explanatory notes that can easily be understood.

That the time visitors are spending in a museum can to a certain extent be interpreted as an indicator for the quality of the offers is suggested by the find- ings in the two museums. At Daun some visitors already left after 5 minutes, with an average of 40 minutes.

At the museum in Strohn — although it is smaller in size — the average duration of stay has been 58 minutes with a minimum of 10 minutes. At the same time the Fig. Almost Source: Visitor survey the same range resulted for the Vulkanmuseum Fig. The rate is significantly lower in Strohn with only one third of one-stop-vis- its.

But this refers to the fact that only a few hun- dred meters away from the Vulkanhaus Strohn another attraction which is part of the German volcano route, a big lava bomb cf. Bradic haus. The basic idea of the museums along the German volcano route is that some background information on the geological past of the volcano landscape is provided there. However, it has to be stated that this idea of combining visits at the natural heritage sites with visits to indoor facilities is to a great extent not followed by the visitors.

A similar result was found when questioning the visitors of the museums. Only a small part of them are combining the visit at the museum with other places along the volcano route. Those visiting other maares stayed mainly in the west- ern part of the volcano route i. Almost nobody in the sample has visited attractions in the eastern part belonging to the national Geopark Vulkaneifel. At the same time only few of the visitors visit Fig.

Only from those questioned in Strohn about every sev- Daun enth has visited or has the intention to visit one Strohn of the two other sites. So al- most no cross-market- Source: Visitor survey ing activity takes place. The other reason is that the three museums do not have established a clear complementary profile. So even if the visitors know that there are other muse- ums, they are not stimulated to go there to get further information on other fields of the volcanic past.

The findings refer to two different fields of providing visitor attractions in nature-orientied and geotourism, the quality and experience orientation of the offer itself and the cooperative marketing of the product. Experience orientation of the offer The findings indicate that the current offer of giving an understanding of the vol- canic past of the study region to the visitors has quite a few shortcomings.

Andreas Kagermeier 45 3 Apart from the ordinary experience-orientated components like the creation of imagination and the feeling for unique and exceptional attractions the zero defect challenge is often not met. Giving promises of a specific experience which cannot be fulfilled because of defects of the attractions is the most se- vere weakness in the studied museums.

To arise the interest and the curiosity of the visitors, interactive options which stimulate the communications between the visitors sometimes need only quite simple stimuli. Cooperative marketing of the product Apart from the quality of the offer itself the findings indicate some weaknesses in the marketing of the product and the cooperation between the different stake- holders. These aspects are quite typical of offers in low mountain ranges where the development of the structures has taken place over a long period of time and quite different stakeholders with their own interests are playing an important role.

Contrary to a centrally planned and run leisure park, in rural regions usually no holistic concept of the presentation and marketing of the tourism product is to be found. Low word-of- mouth recommendation rates of course are interlinked with the quality of the offer. The findings can be seen as quite typical for low mountain ranges where tra- ditionally a wide range of different small stakeholders are trying to promote the tourism potential of a region.

The limited size of the stakeholders is often linked to limited capacity and professionalism. Thus, the challenge for low mountain ranges is to establish structures that try to integrate the different interests and raise the level of professionalism in order to produce competitive offers in low mountain ranges. But of course to a certain extent this is only wishful thinking and cannot be realised from one day to the other but is a complex process which takes a long breath.

Erleben Sie die Faszina- tion der Erdgeschichte. Paderborn, p. Changing tourism and tourists experiences. Amsterdam, p. In: Kagermeier, Andreas. Innovative Strategien und Produkte. Berlin, p. Unterwegs im Land der Maare und Vulkane.

Dowling : Geotourism: Sustainability, impact and man- agement. Gilmore : Welcome to the Experience Economy. In: Harvard Business Review, p. In: Weiermair, K. Brunner-Sperdin eds. Erfolgreich mit emotionalen Produkten und Dienstleistungen. Kernan : On the meaning of leisure: an investigation of some determinants of the subjective experience. In: Journal of Consumer Research 9, p.

Consider- ing the imbalance of the supply of and demand for accessible tourism in Ger- many, the chance for mobility-limited persons to participate in tourism is slight. Especially the development of the type provincial town into an accessible desti- nation assumes numerous basic conditions that must either exist or be created. Nevertheless for this type the production of the new group of mobility-limited guests can mean a chance to retain their guest amount and also to offer more comfort to their present guests.

Based on this citation, the aim of the project Accessible tourism in Rhineland- Palatinate is to determine the conditions and potentials of the city of Deidesheim in accessible tourism. The content of the citation guaranteeing the future of the competitiveness by investments in unrestricted access is — referring to the imba- lance of supply and demand of accessible tourism in Germany — far from reality. Many existing possibilities of accessible tourism are put into perspective by the knowledge about retardant factors.

The extent of possibilities for handicapped people to participate equally in social life is reduced by processes of social change the rising importance of leisure time, mobility and experience orientation. Adhering to this statement the idea that the extent of possibilities for handicapped people to participate equally depends on processes of change in society is a basic idea of the project.

For some the collective leisure park is an enrichment, for others a difficulty. This concern encloses the es- tablishment of accessibility in all areas of our society and therefore also the possibility of a vacation for all population groups. But accessible tourism is not a matter of course. The conception of unrestricted access and accessible tourism does not only seem to be underdeveloped on the level of the different areas of life, but also with regard to the social affiliation of the group.

So there is still a deficit of an exact appraisal of the number of those who would like to take part in accessible tourism cf. Not only handicapped people, but also elderly people depend on unrestricted accessibility in their home town as well as at their holiday destination. The need for unrestricted accessibility increases as the demographic development of Ger- many proceeds.

Besides social and political dimensions, unrestricted accessibility is of eco- nomic relevancy. But for handicapped people travelling is combined with a huge number of barriers which often prevent the realisation of existing travel wishes. Even if these barriers refer only to single parts of the tourist service chain, the single parts that are accessible are only restrictedly useable, so that a trip pos- sibly remains undone.

Deutscher Bundestag , p. The travel intensity of the group of handicapped and mobility-limited people could be raised by the creation of an accessible offer and become an important economic factor. With a wide-spread offer in accessible tourism up to 5 billion Euros more could be generated additionally and The need of accessibility is caused by the planning of goods and services determined by persons of average measure or a healthy man of middle age.

This principle of average causes the need for special solutions like suitable for handicapped or appropriate for children, senior citizens and women. The rising life expectance, the increasing number of people with mobility restrictions and the increasing self-confidence of elderly and handicapped people — caused by equalisation laws and their effects — constitute the need to replace the principle of average through unrestricted accessibility.

Nevertheless, unrestricted acces- sibility should not only be understood as the downsizing of physical barriers. The overcoming of the barriers that exist in the heads should represent the centre cf. The widespread limitation of the term accessibility to physical barriers lead to the fact that people with walking disabilities and wheelchair users came to the fore.

Nev- ertheless, the principle of unrestricted accessibility should not only be referred to handicapped people. Also the people for whom unrestricted accessibility is neces- sary to be active or mobile and people for whom unrestricted accessibility means a comfort step-up must be considered cf. Laura Herlitz 51 The importance of accessible tourism has increased during the last years. But the situation of the accessible tourism market in Germany is described by Wilken , p.

Beyond the group of handicapped people the analysis centres on mobility-limited persons in the broader sense including elderly per- sons, pregnant women, overweight persons and so forth cf. Allgemeiner Deut- scher Automobil Club e.

At first sight the combination of these and other different groups in one group with common attributes may appear politically incorrect or as a form of discrimination cf. Hennig , pp. Nev- ertheless, the common characteristics which exist between putatively — and par- tially, nevertheless, also actually — different groups can be used for a successful addition of the core business by the potential of the demand of a marginal group.

A confrontation of the requirements of people with different mobility restrictions can show — beside strongly differentiated needs — absolute correspondence cf. Hennig , p. The group of mobility-limited persons consists of a lot of different groups with different needs and also different needs of assistance. This widespread differ- entiation means a highly complicated factor to suppliers within the realisation of accessible tourism.

But the group of mobility-limited people represents an attractive audience for the here surveyed domestic tourism in Germany. Mobil- ity-limited tourists travel frequently during low season, mostly in company and often to domestic destinations. In addition, they represent a growing group: In 20 years time one in three people in Germany will be more than 60 years old cf.

The low season — May, September and October — is chosen increasingly as holiday time by mobility-limited travellers. In contrast, the German total population undertakes their trips primarily in the main season — June, July and August. More than half of the interviewees travel in company. Furthermore, the destination Germany has with Forschungsge- meinschaft Urlaub und Reisen e.

It requires co-op- erative unions of suppliers and towns as well as neighbour towns to guarantee a complete tourist service chain without barriers. Nevertheless, for this purpose the consciousness about the need of the change represents the basis.

Based on this and influenced by the interaction of political objectives and the increasing attraction of the group of mobility-limited people, a Rhineland-Pala- tine example destination should be contemplated in connection with the focus on the group of mobility-limited persons. Background is the consideration of the federal state Rhineland-Palatinate to support the utilisation of economic opportunities in accessible tourism in the fu- ture via a specific development of local focuses.

Deidesheim is a model project whose experiences and results can be the basis for the development of a na- tional programme for accessible tourism. The city of Deidesheim was not selected by chance. Deidesheim is a small town with 3. About Furthermore, Verbandsge- meinde Deidesheim The small town of Deidesheim reflects the structures of many low mountain range destinations: Tourism is characterised by a fragmented structure, many private lodgings and few chain hotels.

Tourism feeds upon the relief and climate favour of the location in the low mountain range. In fact both main economic ac- tivities of Deidesheim, tourism and viniculture, are based on this advantageous geographical position. However, consciousness about the influence of changing social processes on tourism has lead to the revision of the tourism concept with the aim of generating new guests.

Laura Herlitz 53 The customer analysis and the analysis of the self-assessment analysis I of the suppliers object of investigation I on the attribute accessibility occurred in form of a written survey. This first step also acted as a note for the choice of the suppliers that should be followed within the on-site analysis analysis II. Ana- lysis II revealed the elevation of the barriers which exist for people with mobility restriction.

On this occasion, tourism products object of investigation I such as accommodation, restaurants, wineries and the retail industry as well as the tou- rist infrastructure object of investigation II with the railway station, the town hall, the public area and the local tourist information were considered. The tourist base for accessible tourism of Deidesheim could be evaluated and valued. The two different analyses that are concerned with object of investigation I are presented in the following.

Herlitz , pp. For raising the number of the objects of investigation other companies were selected addition- ally according to the investigation aim. Never- theless, these companies must fulfil those criteria which are indispensable for mobility-limited people. Not fulfilling those is a reason to adjust the achieved percentage downwards.

For example, the criteria of the doorway and the width of the alley to the hotel rooms. Here the fact that a higher percentage must not necessarily mean a better suitability for unrestricted access should be pointed out. The description partly without barriers was chosen because none of the companies fulfilled certain criteria of visual impairment tactile leading system, a floor structure which helps to orientate or steps in contrast marked colours and a correctly differentiated classification was only possible in the specific coher- ence to the type of handicap.

Within the evaluation of the surveyed data a clas- sification of the results as without barriers, partly without barriers or not without barriers makes sense. Furthermore the project recommends describing offers in detail and leaving the judgement on the degree of unrestricted access as much as possible to the interested traveller. In the following the procedure of the survey and assessment of the accommo- dation companies is introduced exemplarily.

Eight of the nine lodging businesses who indicated in analysis I to be without barriers 4 companies or partly without barriers 5 companies were examined. One of the companies that indicated to be without barriers declined the participation in the on site-analysis. Measured in the shown criteria from 1 to 37 hotels can fulfil 37 criteria and reach 37 points. Because the examined guesthouse does not dispose of a reception, the equipment of this drops out here, so that the guesthouse can fulfil a total of 35 criteria.

Lodging business no. Laura Herlitz 55 The procedure of the survey and assessment of gastronomy, wineries and the retail industry resembles the introduced procedure, so that subsequently only the results are introduced. Table 1: Analysis II results — lodging businesses nr.

Now the results of this self-assessment surveyed within analysis I are confronted with the results of analysis II. Altogether 23 companies claimed being without barriers 11 companies or partly without barriers 12 companies in the questionnaire. One of these com- panies rejected the participation within analysis II.

In addition, eight companies who could be suitable for an unrestricted access were examined so that the confrontation is shown by answer and result of 30 companies in figure 2. In the matrix which draws the connection between answer self-assessment and result on-site analysis the companies are shown in letters.

The number of the company is given subscript and the achieved percentage elevated. The lodging business no. All 12 companies that rated themselves as partly without barriers were also not judged as without barriers. Two companies that did not take part within analysis I could be also classified as partly without barriers cf.

A total of 22 companies, all companies that took part in analysis I and II, as- sessed the degree of accessibility of their offer wrongly. This allows the conclu- sion that something wrong or different was understood by unrestricted access in these cases.

This makes clear that there is a need of clarification which must be perceived within the attempt of a destination to develop into a destination without barriers. The public area was also examined as the connecting element. The railway station reached But the defects reduce the result clearly: Most criteria of visual impairment are not fulfilled and the weighting of the accessibility of the platform is to be reduced because of the insecurity whether the train is generally accessible to a traveller in the wheel chair.

Only due to the fact that — regardless of the ac- cessibility of the platform and the ticket machine — big insecurity insists about whether the holding train is accessible, for example to a wheel chair driver, the achieved percentage of This concerns the assessment of the railway station and the service which is offered here. The pure assess- ment of the railway station as an equipment or building would be more positive.

The town hall reached Hence, the town hall cannot be called partly without barriers. The tourist informartion only fulfilled Decisively for this is the accessibility of the building which is not without barriers because of two steps at the entrance, and also the criteria of visual impairment which could not be fulfilled.

The achieved percentage is halved for these reasons to The public area the sidewalks and their paving, the marketplace as well as parks holds some obstacles for mobility-limited people. The sidewalks are very narrow in and around the local city centre, so that neither a wheel chair nor a mobile walking help or a person with a buggy and other people who are limited in their mobility would find enough space on it.

Besides, the layers are mainly uneven. That is why the marketplace is also not without barriers. Among the rest, the ascertained strengths refer on in analysis II as partly without barriers classified two lodging businesses, three gastronomic companies and two retail dealers that can be used by travellers with mobility restrictions to varying degrees without barriers.

Nevertheless, people with visual impairments are excluded from this because the criteria of visual impairment could not be fulfilled. The barrier-free parks as well as the railway station railway station as an equipment — not the service also count as a strength. At this point the enga- gement of the lodging businesses no. The criteria could not be fulfilled and besides walking disabled persons and wheel chair drivers, other impairments are hardly considered.

The arrangement of the public area must be called a weakness in wide parts, because the extremely narrow si- dewalks as well as the uneven pavement are barriers for people with mobility restrictions. Regrettably, even the tourist information is not barrier-free.

Besides, there are no leisure offers without barriers. In addition, the companies that could be marketed as useable for all generations are opportunities. The consciousness about the fact that the group of senior citizens has potentials for the future has to be valued positively. This knowledge can be ascribed to the high media presence of the topic of demographic change. The predicate aerial health resort should be used as an opportunity in particular concerning the group of the mobility-limited travellers.

As possible appearing risks mental attitude-related factors play a big role. Thus, a lack of interest in opening up new target groups or in accepting people with mobility restrictions could represent risks. Besides, clarification about the needs of the mainly unknown group is lacking, as shown in the confrontation of the results of the self-assessment surveyed within analysis I with the results of analysis II. A result of analysis II indicated another risk: Poor guidance in the architectural construction of accessibility cf.

Laura Herlitz 59 2. The existing offer in acces- sible tourism is poorly developed. Above all, measures of improvement in the areas of tourist services, public area, consciousness and tolerance, consideration of hearing and visually impaired persons and leisure activities are required.

The developed agenda, which is introduced in the following, picks up these areas with measures of improvement. To develop Deidesheim into a local focus of accessible tourism in Rhineland-Palatinate, an agenda which envisions the continuous support of barrier freedom was provided. Based on the analysis, necessary measures are recommended and classified by priority in each case.

The agenda is designed as a process-accompanying guide that considers the time intensity of the conversion. Besides, the ideal of the closed tourist service chain is of course not disregarded. However, only a gradual approach to this ideal is realistic. The experiences and results of Deidesheim can still possibly flow into a project for accessible tourism in Rhineland-Palatinate and serve as a base for the development of a national model programme.

In the described case the choice of the means of transport shows a motive for the non-consideration, be- cause means of transport concentrate with The projects shown in figure 4 are divided into three steps of different priority and numbered consecutively. The decision on priorities occurred by needs of the group requirements: Which conditions must be created obligatory, essential and additional to allow a vacation in Deidesheim to people with mobility restrictions? Two of the projects are introduced in the following.

Besides, the aim to raise the recreational assets of the urban centre is also pursued. The city centre redevelopment will also increase security for pedestrians — in particular for children, senior citizens and mobility-limited people — and lead to a clear enhancement in attraction, since there are also plans for plantation, light- ing, bins as well as seat opportunities.

Hence, the project concerns the integration of acces- sibility in the tourist concept of Deidesheim. Within the tourist concept the main focus is on base subjects by which the subordinated single subjects as well as the respective holiday offers are orientated. Topics which are firmly connected with Deidesheim and are suitable as signature topics should form the base of the concept.

Nevertheless they should be used in new positions. The predicate aerial health resort and the positive factors of the natural scenery and the climate should be used as a trump here. Six holiday offers are the result of the base subjects and four subordinated single subjects.

Holiday offers with pleasure could imply to spend a culinary weekend in Deidesheim or holiday offers with culture the possibility, to get to know the history of the town. Laura Herlitz 61 The aim of accessibility should have a cross function in the tourist concept of Deidesheim.

Figure 5 shows the structure of the concept proposal and the func- tion of accessibility. Nevertheless, the ex- pectation of the current implementation of all projects seems unrealistic, so that the measures which seem indispensable for a successive market development must be supported first to allow the entrance into the market. This may leave the mark to advise against market entrance and to announce doubt in the transferability of the concept.

This is not the case. Rather it became clear which basic conditions of a successful conversion must exist or be created. First of all it should be defined for which type Deidesheim can stand and on whom the results are transferable. Deidesheim represents the type of a provin- cial town with approximately For this type the production of the new group of mobility- limited guests can mean the opportunity to protect their guest amount and also to offer more comfort to their present guests.

The conditions which must exist to develop a destination of this type into an ac- cessible destination are an initiative project, the support and engagement of local tourist managers and suppliers as well as of politicians. However, not only the financial support rep- resents a decisive condition, also the professional consultation must be given.

References Allgemeiner Deutscher Automobil Club e. Berlin Forschungsgemeinschaft Urlaub und Reisen e. Bedarfs- gerechte Hotelkonzepte ohne Barrieren und Hindernisse. Voraussetzungen und Potentiale am Beispiel der Stadt Deidesheim. Neue Angebote im Tourismus. Schriften zu Tourismus und Freizeit, 5. Handbuch barrierefreier Tourismus in Sachsen-Anhalt. In: Wilken, Udo ed. Ein sozial-didaktisches Kursbuch zum Reisen von Menschen mit Handicaps.

In order to guarantee successful Design for All approaches it is required to take notice of the seven interdependent success factors of Design for All. Especially in the field of public transport stakeholders have to co-operate intensively. Although there seems to be a widespread general agreement that accessibil- ity for all also has to be implemented in the tourism sector, reality clearly shows that many tourism professionals do not really know what this means.

One aim of the following text is to demonstrate that the implementation of accessibility for all can only be managed by a team of people, all willing to take their individual responsibilities in their particular fields of expertise. Various experiences across Europe have shown that certain factors emerged, which positively influence the development of a Design for All approach.

To put these requirements into action the success factors, which are listed in chapter 3, have to be noted. It is the responsibility of po- liticians to predict future needs and to look forward to the conditions that will be necessary to protect individual rights and improve community welfare in the future. Moreover, all stakeholders and decision-makers that are responsible for the development, implementation and monitoring of policies and strategies, have responsibility for the quality of life.

Thus, it can be stated that the higher the position of the decision-makers in the management structure, the greater the chances for the other success factors to have an effective impact Aragall et al. Markus Rebstock 65 3. But it is necessary to develop structures that work independently of this person. Thus it is helpful to assign a coordinator with financial resources within the administration and appoint a work unit that is financially independent.

The tasks of the coordinator are mainly the organisation of network communication, following up strategies and actions defined in the master plan Aragall et al. To identify the stakeholders that should be invited, diversity and inclusiveness have to be taken into account. Stakeholders could be users of the built environ- ment, as well as persons responsible for preservation, legal requirements and funding sources like politicians, employees or volunteers, and other experts that can give inputs for different areas like architects, engineers, geographers, plan- ners, craftsmen or therapists Aragall et al.

The Master Plan has to go into details and has to be evaluated at the end of the process. In order to guarantee that the content is up to date a regular update of the Master Plan is needed about every five years Aragall et al. But for example the technical staff in an administrative depart- ment need to acquire the skills enabling them to participate efficiently in the process.

Hence it is necessary that all stakeholders are building up a solid com- mon knowledge base during the working process Aragall et al. These resources could be economic, human or tech- nological. Also the reorganisation of ordinary administrative working processes can be an effective way to implement Design for All.

For example the inclusion of Design for All criteria or conditions in calls for tender construction of new streets, buildings or websites, for the purchase of vehicles, equipment or de- vices is a characteristic case where administrations can achieve results without using extra resources Aragall et al.

In order to underline the commitment of all partners involved and motivate other administrations it is necessary to communicate the aim of the project very early and make public the targets achieved at the project ending Aragall et al. Main goal of the project was to develop a rural mountainous region in Germany into a model region for Tour- ism for All in order to secure a competitive advantage by implementing Tourism for All as a quality standard.

The size of the model region is about square kilometers and the region is part of the Thuringian Forest Natural Park. Only the city of Oberhof is part of the rural district Schmalkalden-Meiningen. The population density alternates between 50 und inhabitants per square kilometer Rebstock , p.

Numerous institutions have participated in the pro- ject, including universities, consultants, tourism stakeholders and associations of people with disabilities. The Transport and Spatial Planning Institute at the Erfurt University of Applied Sciences participated in four part-projects with the focus more or less on transport issues cf.

Therefore it was reasonable to check the success of the project after the end of the project on the basis of the seven interdependent success factors of Design for All cf. Unfortunately, it got into trouble with the formal procedure and the public law.

Afterwards the asso- ciation of the Thuringian Forest Natural Park adopted the project as executing organisation from the private organisation. Due to problems with the law in the beginning of the project, the project re- putation was very bad especially within the regional government.

All in all the commitment outside of the involved partners definitely was too low. After- wards the association of the Thuringian Forest Natural Park adopted the respon- sibility for coordination of future part projects, which the region had to develop. Their project office had to go along with the part projects and was responsible to give guidance to the project partners.

Unfortunately, the project office was closed after the end of the project Rebstock , p. All in all it can be stated that continuity was a real problem, because the responsibility for the coordination changed several times during the project pha- se. This network met several times to coordinate and vote for new part project ideas and to dis- cuss the project preliminary and end results.

After the end of the project, efforts to continue this network have been made. In summary networking was one of the main success factors of many part projects, because Tourism for All needs products and cooperation all along the touristic service chain. In order to get a substantiated basis for planning poten- tially successful part projects a master plan was produced by a professional tourism consultant.

To develop part projects all along the touristic service chain the project office coordinated the part project ideas in reliance to the overall strategy. Some of the part projects continued after the official project end in order to implement the ascertained results. Also some follow-up projects espe- cially in the field of public transport and new mobile technologies were funded Rebstock , p.

Thus it was possible to realise projects all along the touristic service chain. Besides, a lot of part projects published their results in several project reports, hence every member of the local network could consult certain themes Rebstock , p. Altogether the publication of main project results at no charge made it possib- le to reach stakeholders who are active in this field all over the German-spea- king countries.

After the approval of the project request the German Ministry for Research and Development funded the projects and the project of- fice. After the project end new financial resources had to be acquired. In some thematic fields the regional government funded follow-up projects Reb- stock , p. Altogether enough money was allocated for the project. However the funding was only deployable for research, not for implementation of the project results. For this reason only a few project results were implemented in reality.

At the project start a professional marketing company developed a corporate design for the model region, which had to be used by all project partners. Furthermore the project office produced several press reports and conferences for local and regional newspapers. Also some part project results were officially delivered to the local stakeholders in or- der to implement the results. In addition a special edition of the in-house journal was produced Rebstock , p. In summary it can be stated that, although the marketing activities were quite successful, more activities to advertise the overall project in the region would have been good for project reputation.

Markus Rebstock 69 5 The role of transport for a successful Tourism for All approach First of all it can be asserted that unrestricted accessibility to the transport sector is one of the key requirements for success in Tourism for All, because at least half of the links of the touristic service chain are directly hooked on barrier-free mobility. These links are Rebstock , p. According to this it is indispensable to develop the transport sector of a destinati- on in a way that it is accessible for all, whenever a region wants to be successful in the field of Tourism for All.

It is essential that the following thematic sectors were taken into consideration Aslaksen , p. Figure 1 underlines this complexity graphically. One of the main problems is the varied responsibility in the public transport sector. In reliance to the local public transport the transportation companies are accountable for the carriage with busses, trams and partly flexible public transport systems and the private taxi companies for taxi transport.

Apart from that, client bodies that order the public transport performance are active on different state levels. Moreover, at the municipality level different competences are allocated in reliance to con- struction projects. In an optimal way a coordination body cf.

Markus Rebstock 71 Fig. Only then can it be secured that the tourist offers all along the touristic service chain are accessible and useable for everybody. Therefore great efforts are re- quired to coordinate all the different orientations held by the stakeholders from administrations, private companies and associations.

Especially in the field of public transport it could be advisable to implement a coordination body in order to facilitate co-operation and to improve the quality of solutions designed for all. Luxemburg Aslaksen, Finn : Barrierefreie Verkehrssysteme.

In: Neumann, Peter ed. Erfurt Gather, Matthias et al. In: Kagermeier, Andreas ed. Mannheim, pp. In: Landschaftsverband Rheinland — Umweltamt ed. Luxemburg, pp. But in terms of destination management, a variety of administrative entities, everyday life regionalisation and different stakeholders cause problems. It is missing the mark to consider a tourism destination only as a spatial competitive unit and a virtual enterprise, because the relevance of social and political relations is then neglected.

Co-operation and self-direction are crucial factors for an effective destination management. The Harz Mountains as a tourism destination are a perfect ex- ample for the fact that, among multifaceted external interferences, trade rivalry dominates the internal relations. The protagonists within the destination com- plain about a lack of assistance from politics or external investors. On the one hand, the Harz Mountains Tourist Board advertises the "variety of experiences" for tourists. On the other hand there is a sort of variety which causes countless problems for the destination.

Besides this administrative fragmentation, the "Iron Curtain", which divided the Harz region for more than 40 years, provides ad- ditional differentiation. Therefore the po- pulation uses the different regional centres, situated circularly around the low mountain range, for their day-to-day routine in terms of political, economical and social participation.

The Harz Mountains are seen as an entity just in terms of its area of unsoiled nature. The guest shall not notice the borders and constraints between the different political, administrative, historical and day-to-day entities. But these borders and constraints do play a decisive role in the internal collabo- ration. They lead to the fact that all the protagonists characterise the co-opera- tion within the region as problematic.

Hence the Harz Mountains are a perfect example for examining the govern- ance of tourism destinations. In the following, firstly the Harz Mountains will be presented as a tourism destination including its stakeholders and organisational structure. Secondly the Destination Governance model will be explained and used as a conception to analyse how the destination is managed and to learn how the destination management of the Harz region could be enhanced. The empirical data basis for the analysis are eighteen guided interviews with experts, among them representatives of the different organisations dealing with tourism, as well as politicians, representatives of the municipalities and service providers.

Therefore the destination stretches out over kilometres from east to west and 40 kilometres from north to south. The region has about Its foundation is the cultural heritage as an ancient ore mining area. Its area of un- spoiled nature, with the national park as a figurehead, is the second basis for the touristic variety. Culture and nature built the arena for various activities and experiences. The Harz Mountains possess some 8.

Andreas Lehmberg 77 Fig. More than 10 million commercial overnight stays are generated per annum. Toge- ther with the private sector and the VFR-tourism visiting friends and relatives approximately 15 million overnight stays are estimated in total, as well as 30 million day-trippers. The economic impact on the region becomes more precise when looking at the number of employees and the tourism-generated turnover. According to the figures of the tourism board, tourism in the Harz region creates around 22, calculative fulltime jobs, which should be around 37, real jobs.

Tourism generates around 1. Zukunftskonzept Tourismus Harz , Therefore tourism is the key economic factor in the kernel region of this low mountain range. Native in : Dutch. Send email. More actions PayPal. De weg duikt hier enekel honderden meters steil naar beneden om aan de andere kant weer steil omhoog te klimmen richting Medebach. U bereikt de woning via een pad naar beneden alwaar u niet alleen twee ruime slaapkamers en een aparte keuken aantreft, maar tevens een balkon met tuinmeubelen.

De Skiliftkarussel in Winterberg die toegnag biedt tot ruim 17 kilometer aan piste bevindt zich op slechts 3 km. Wilt u liever een wat rustigere piste en wat kleinschaliger gebied dan bevindt de Ruhrquelle zich op slechts 2 km. Hier ontsluiten een tweetal sleepliften een afdaling van ruim 1 km. Huis Steinmetz biedt dan ook een ruim, rustig gelegen en goed verzorgd onderkomen voor een heerlijke wintersport in het Hochsauerland.

Der Weg taucht hier einige hunderte Meter steil nach unten um an der anderen Seite wieder steil hoch zu klettern in Richtung Medebach. Wollen Sie lieber eine etwas ruhigere Piste und ein Gebiet in etwas kleinerem Unfang dann befindet sich die Ruhrquelle nur 2 km. Ich arbeite freiberuflich. Mein Hintergrund ist ein absolviertes Jura Studium und nun studiere ich Psychologie. Profile last updated Mar 31, Or create a new account. You have native languages that can be verified You can request verification for native languages by completing a simple application that takes only a couple of minutes.

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Skiliftkarussell Winterberg im Flutlicht

Guest Parking Private parking is illuminated and in operation during. The hotel provides simple strategy forex untung, snow ski lift carousel Winterberg is a tunnel. Tickets with a validity of dining options 5 minutes' walk away offered by The Blackwater Irish Pub and Steakhaus Ochsenwirt. Internet Wireless internet is available. A train station is in a close proximity to the. Dining Outdoor dining area Packed skiing and horse riding for. Pets Pets are allowed on. Bed options: 1 King-size bed. There is a variety of a tennis court and a meals and a special menu of the Wintersport Arena Sauerland. Pension Braun - Winterberg Kapellenstrasse in the entire hotel for.

Which popular attractions are close to Hotel Liebesglueck? Nearby attractions include Skiliftkarussell Winterberg ( miles), Winterberger Handelsmann (​. With a stay at Landhaus Pension Voß in Winterberg, you'll be near ski lifts, within a minute drive of Skiliftkarussell Winterberg and Rothaar Mountains Nature. Private courses and group courses for alpine skiing and snowboarding in Winterberg. Book courses conveniently online from home.